本服务协议（以下简称"本协议"）由广州幻方电子科技有限公司旗下品牌"KIEAR锲耳"（以下简称"KIEAR锲耳"、"我们"或"服务提供方"）与购买、激活或使用KIEAR锲耳智能锁产品及相关平台服务的任何企业、组织或个人（以下简称"客户"或"您"）订立。
通过购买KIEAR锲耳产品、激活账户、访问管理平台或使用KIEAR锲耳 App / 小程序 / 相关网络服务，您确认已阅读、理解并同意受本协议以及用户协议和隐私政策的约束。若上述文件就服务内容、商业条款存在冲突，就服务相关事项以本协议为准；就用户行为规范以用户协议为准；就个人信息处理以隐私政策为准。
官方网站：www.kiear.com | 服务/合作电话：020-89662215
1.1 产品：指KIEAR锲耳智能锁硬件及相关配件，包括但不限于机柜/设施智能锁（如 R2 系列）、控制器、电源模块及KIEAR锲耳销售或授权的其他设备。
1.2 平台服务：指KIEAR锲耳为企业级智能锁管理提供的软件及网络服务，包括KIEAR锲耳管理平台（Web）、KIEAR锲耳智能锁 App、微信小程序、云服务、消息/推送服务及相关接口。
1.3 服务：指KIEAR锲耳根据合同、报价或在线条款同意提供的产品、平台服务、技术支持、售后服务及其他服务的统称。
1.4 终端用户：指经客户授权，在客户组织/工作组下使用平台服务或操作产品的个人（例如安装人员、操作员和管理员）。
根据产品型号及销售合同，KIEAR锲耳产品可能包括以下功能：
（1）自发电/多供电模式（旋转发电、电池供电、外接电源）；
（2）多种开锁方式，包括扫码开锁、蓝牙开锁、远程开锁（如 NB-IoT）、RS485/FSU 开锁，以及双核设计支持的应急开锁；
（3）适用于相应型号的工业级耐用特性（如耐温、IP 防护、防拆/防撬结构、机械寿命等级）；
（4）一控多锁等控制器模式，视产品配置而定。
实际功能、参数及保修范围以对应产品规格书、装箱清单及销售/项目合同为准。www.kiear.com 上的营销资料仅供参考，除非明确纳入合同，否则不扩展合同义务。
KIEAR锲耳提供面向企业的移动端与 Web 管理能力，可能包括：
（1）安全开锁与现场操作：扫码/蓝牙/云端开锁、应急开锁（如支持）及相关锁状态读取；
（2）设备管理：设备注册/绑定、状态监控、固件或配置相关能力（视型号支持）；
（3）权限协作：组织/工作组、角色与授权管理、开锁权限申请与审批；
（4）流程记录与可追溯：操作日志、开锁记录、业务进度跟踪及相关审计轨迹；
（5）告警与通知：设备告警消息、访客/操作通知，以及推送或电话提醒能力（视权限与配置）；
（6）安装与运维流程：安装、审批、图片/证据上传、拆锁/维护相关流程（视客户租户启用情况）；
（7）多语言/海外使用支持，以KIEAR锲耳不时提供为准。
客户可用的具体模块取决于所购套餐、账户权限、设备型号能力及网络环境。
服务可通过以下一种或多种渠道交付：官方网站、管理平台（PC）、KIEAR锲耳 App、微信小程序、电话/邮件支持，以及另行约定的现场或远程技术服务。
3.1 客户应提供账户开通、设备绑定及权限分配所需真实、准确、完整的企业/组织信息。
3.2 客户负责管理其组织内终端用户账户、权限及凭证。在客户账户下进行的活动视为客户行为。
3.3 若注册信息虚假、不完整或用于非法目的，或所需身份/业务验证未通过，KIEAR锲耳可拒绝、暂停或终止服务。
4.1 客户应仅出于合法目的，并按照产品手册、安装标准及本协议使用产品与平台服务。
4.2 客户应确保安装环境、供电条件、网络条件及操作流程符合产品要求。不当安装、擅自改装或超出额定条件使用可能导致保修失效并影响服务可用性。
4.3 客户应妥善保管账户密码、设备凭证、开锁密钥/指令及相关安全资料，并及时撤销离职人员权限。
4.4 客户负责取得必要的内部授权，并确保终端用户遵守用户协议及适用法律。
4.5 客户不得对产品、平台服务、通信协议或安全机制进行反向工程、破解、攻击或其他干扰，除非另有书面约定，否则不得转售服务。
4.6 客户通过平台服务处理终端用户或第三方个人信息的，应遵守适用数据保护法律及隐私政策，并确保具备合法处理依据。
5.1 KIEAR锲耳应以商业上合理的谨慎与技能，按照约定配置及已发布的产品能力提供产品与平台服务。
5.2 KIEAR锲耳应采取合理的技术与管理措施维护平台服务安全，详见隐私政策。
5.3 为安全、合规或产品迭代，KIEAR锲耳可升级、优化或调整平台服务功能，并通过平台、App、网站或其他合理方式通知客户重大变更。
5.4 因系统维护、升级、不可抗力或应对安全事件，KIEAR锲耳可暂时暂停服务，并将尽力减少影响并及时恢复。
5.5 KIEAR锲耳可在服务时段内通过电话 020-89662215 / 18102228693 或邮件 sales@humanfun.com.cn，或销售合同指定的其他渠道提供售后与技术支持。响应标准可能因服务套餐而异。
6.1 硬件价格、软件/云订阅费、通信费（如有）、安装费及其他费用以销售合同、报价或订单确认为准。
6.2 除非另有约定，平台服务自账户激活或合同载明生效日起提供，并在所购期限内或客户保持有效授权期间持续。
6.3 续费、席位/设备扩容及附加模块须另行确认。未续费付费服务可能导致相关功能暂停或受限。
6.4 KIEAR锲耳可调整服务套餐或定价；调整通常适用于新购或续费，除非强制性法律或已签署合同另有规定。
7.1 平台服务依赖互联网连接、移动网络、蓝牙/本地设备条件、第三方基础设施（如云、电信、微信）及正确的产品配置。KIEAR锲耳不保证在所有环境下不间断或无错误运行。
7.2 部分功能（如远程开锁、推送通知、电话告警）需要相应设备型号、SIM/网络能力、权限及客户配置。缺少上述前提不构成服务违约。
7.3 自发电及电池供电功能受用户操作、环境温度及剩余电量影响。客户应按产品说明（如开锁前发电）操作，以确保电子功能可用。
7.4 因客户网络中断、第三方平台故障、未经授权共享账户、不当安装、机械损坏、不可抗力或违反手册/本协议使用导致的服务故障或安全事件，KIEAR锲耳不承担责任。
8.1 KIEAR锲耳产品（含工业设计、专利、商标、固件）、平台服务、文档及网站内容的知识产权均归广州幻方电子科技有限公司或其许可方所有。
8.2 在足额支付适用费用并遵守本协议的前提下，KIEAR锲耳授予客户非独占、不可转让的平台服务及相关软件使用权，用于其内部对KIEAR锲耳产品的业务管理。
8.3 未经事先书面同意，客户不得复制、分发、公开展示、反向工程或基于KIEAR锲耳软件、协议或文档创作衍生作品，强制性法律允许的除外。
9.1 客户在平台上产生的业务数据（如设备列表、开锁记录、审批流程）在法律及平台功能允许范围内由客户控制。KIEAR锲耳为提供及改进服务而处理此类数据。
9.2 个人信息处理受隐私政策约束。客户应确保终端用户在需要时了解相关隐私实践。
9.3 各方应对因服务获得的对方非公开技术、商业及运营信息保密，法律要求或为履行服务所必需的披露除外。
10.1 硬件保修期、范围及除外事项以产品保修卡/销售合同为准。典型除外包括不当安装、未经授权维修、误用、事故或不可抗力造成的损坏。
10.2 软件缺陷将由KIEAR锲耳在商业合理时间内通过更新、补丁或变通方案处理。免费服务或赠送模块在法律允许的最大范围内按「现状」提供。
10.3 售后索赔时，客户应提供产品型号、序列/设备标识、购买凭证及问题清晰描述，以便诊断。
11.1 在适用法律允许的最大范围内，KIEAR锲耳因本协议项下服务产生的累计总责任不超过客户在索赔前十二（12）个月内就引发索赔的具体产品或平台服务实际支付的费用。
11.2 KIEAR锲耳不对间接、附带、特殊、后果性或惩罚性损害承担责任，包括利润损失、业务中断、数据丢失或第三方索赔，法律不允许排除的除外。
11.3 本协议不排除因KIEAR锲耳故意或重大过失造成的人身伤害或财产损失责任，或其他强制性法律不允许限制的责任。
11.4 因客户非法使用服务、未经授权披露凭证，或客户/终端用户上传内容侵犯第三方权利而产生的索赔，客户应赔偿并使KIEAR锲耳免受损害。
12.1 任何一方可根据销售合同或在服务期限届满未续费时终止本协议。
12.2 若客户：（1）严重违反本协议或用户协议；（2）到期未付费用；（3）利用服务从事非法活动；或（4）危害系统安全或其他客户正常使用，KIEAR锲耳可暂停或终止服务。
12.3 终止后，客户使用付费平台服务的权利终止。KIEAR锲耳可依法、依隐私政策及备份/审计要求保留或删除数据。客户应在平台提供导出能力时于终止前导出必要数据。
因自然灾害、疫情、战争、罢工、政府行为、大规模网络/电力故障或关键第三方基础设施中断等超出合理控制范围的事件导致履行不能或迟延的，受影响方不承担责任，但应及时通知对方并采取合理减损措施。
本协议项下通知可通过网站公告、平台消息、App/小程序通知、电子邮件、短信或登记联系方式的书面通知送达。除非强制性法律另有要求，通过上述渠道发送或发布即视为送达。
15.1 本协议适用中华人民共和国法律。
15.2 争议应首先友好协商；协商不成的，任何一方可向广州幻方电子科技有限公司所在地人民法院提起诉讼。
16.1 本协议自官方网站/门户发布之日起生效，或通过购买、激活或继续使用服务时视为接受。
16.2 KIEAR锲耳可不时修订本协议。重大更新将在网站或平台公告。生效日后继续使用视为接受更新后的协议。若不同意，应停止使用服务并联系KIEAR锲耳处理账户/合同事宜。
16.3 若本协议任何条款被认定全部或部分无效或不可执行，其余条款仍完全有效。
16.4 本协议解释权归广州幻方电子科技有限公司，但受强制性适用法律约束。
广州幻方电子科技有限公司（KIEAR锲耳）
地址：广州市海珠区广州大道南880号和平商务中心北塔1812室
电话：020-89662215 / 18102228693
邮箱：sales@humanfun.com.cn
网站：www.kiear.com
This Service Agreement (hereinafter referred to as this "Agreement") is entered into by Guangzhou Humanfun Electronic Technology Co., Ltd. under its brand "KIEAR" (hereinafter referred to as "KIEAR", "we", or "the Service Provider") and any enterprise, organization, or individual that purchases, activates, or uses KIEAR smart lock products and related platform services (hereinafter referred to as the "Customer" or "you").
By purchasing KIEAR products, activating accounts, accessing the management platform, or using the KIEAR App / Mini Program / related network services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, together with the User Agreement and the Privacy Policy. If there is any conflict among these documents regarding service content and commercial terms, this Agreement shall prevail for service-related matters; for user conduct, the User Agreement shall prevail; for personal information processing, the Privacy Policy shall prevail.
Official website: www.kiear.com | Service / Cooperation Tel: 020-89662215
1.1 Products means KIEAR smart lock hardware and related accessories, including but not limited to cabinet / facility smart locks (such as the R2 series), controllers, power modules, and other devices sold or authorized by KIEAR.
1.2 Platform Services means software and network services provided by KIEAR for enterprise-level smart lock management, including the KIEAR management platform (web), the KIEAR smart lock App, the WeChat Mini Program, cloud services, message / push services, and related interfaces.
1.3 Services means, collectively, the Products, Platform Services, technical support, after-sales support, and other services that KIEAR agrees to provide under contracts, quotations, or online terms.
1.4 End Users means individuals authorized by the Customer to use the Platform Services or operate Products under the Customer's organization / workgroup (for example, installers, operators, and administrators).
Subject to the product model and sales contract, KIEAR Products may include features such as:
(1) Self-power generation / multi-power supply modes (rotational generation, battery power, external power);
(2) Multiple unlocking methods, including scan-to-unlock, Bluetooth unlock, remote unlock (for example NB-IoT), RS485 / FSU unlock, and emergency unlock supported by dual-core design;
(3) Industrial-grade durability features advertised for the applicable model (for example temperature resistance, IP protection, anti-tamper / anti-pry structures, mechanical lifespan ratings);
(4) Controller modes such as one-controller-to-multiple-locks, depending on the product configuration.
Actual functions, parameters, and warranty coverage are subject to the corresponding product specification, packing list, and sales / project contract. Marketing materials on www.kiear.com are for reference and do not expand contractual obligations unless expressly incorporated.
KIEAR provides enterprise-oriented mobile and web management capabilities, which may include:
(1) Secure unlocking and on-site operations: scan / Bluetooth / cloud unlock, emergency unlock (where supported), and related lock-status reading;
(2) Device management: device registration / binding, status monitoring, firmware or configuration related capabilities (as supported by the model);
(3) Permission collaboration: organization / workgroup, role and authorization management, unlock permission application and approval;
(4) Process records and auditability: operation logs, unlock records, business progress tracking, and related audit trails;
(5) Alarms and notifications: device alarm messages, visitor / operation notices, and push or phone reminder capabilities (subject to permissions and configuration);
(6) Installation and operations workflows: installation, approval, image / evidence upload, dismantling / maintenance related processes (as enabled for the Customer's tenant);
(7) Multi-language / overseas use support as made available by KIEAR from time to time.
Specific modules available to a Customer depend on the purchased package, account permissions, device model capability, and network environment.
Services may be delivered through one or more of the following channels: official website, management platform (PC), KIEAR App, WeChat Mini Program, telephone / email support, and on-site or remote technical services as separately agreed.
3.1 Customers shall provide truthful, accurate, and complete enterprise / organization information required for account opening, device binding, and permission assignment.
3.2 The Customer is responsible for managing End User accounts, permissions, and credentials within its organization. Activities conducted under the Customer's accounts are deemed the Customer's acts.
3.3 KIEAR may refuse, suspend, or terminate Services if registration information is false, incomplete, or used for illegal purposes, or if required identity / business verification fails.
4.1 The Customer shall use Products and Platform Services only for lawful purposes and in accordance with product manuals, installation standards, and this Agreement.
4.2 The Customer shall ensure that installation environments, power conditions, network conditions, and operating procedures meet product requirements. Improper installation, unauthorized modification, or use outside rated conditions may void warranty and affect service availability.
4.3 The Customer shall properly keep account passwords, device credentials, unlock keys / commands, and related security materials, and shall promptly revoke permissions for departing personnel.
4.4 The Customer is responsible for obtaining necessary internal authorizations and for ensuring that End Users comply with the User Agreement and applicable laws.
4.5 The Customer shall not reverse-engineer, crack, attack, or otherwise interfere with Products, Platform Services, communication protocols, or security mechanisms, and shall not resell Services without KIEAR's written consent unless otherwise agreed.
4.6 Where the Customer processes personal information of End Users or third parties through the Platform Services, the Customer shall comply with applicable data protection laws and the Privacy Policy, and shall ensure it has a lawful basis for such processing.
5.1 KIEAR shall provide Products and Platform Services with commercially reasonable care and skill, consistent with the agreed configuration and published product capabilities.
5.2 KIEAR shall maintain the security of Platform Services using reasonable technical and management measures, as further described in the Privacy Policy.
5.3 KIEAR may upgrade, optimize, or adjust Platform Service features for security, compliance, or product iteration, and will notify Customers of material changes through the platform, App, website, or other reasonable means.
5.4 KIEAR may suspend Services temporarily for system maintenance, upgrades, force majeure, or to respond to security incidents. KIEAR will endeavor to minimize impact and restore Services in a timely manner.
5.5 KIEAR may provide after-sales and technical support during service hours via telephone 020-89662215 / 18102228693 or email sales@humanfun.com.cn, or through other channels specified in the sales contract. Response standards may vary by service package.
6.1 Hardware prices, software / cloud subscription fees, communication fees (if any), installation fees, and other charges are subject to the sales contract, quotation, or order confirmation.
6.2 Unless otherwise agreed, Platform Services commence upon account activation or the effective date stated in the contract, and continue for the purchased term or while the Customer remains an active authorized user.
6.3 Renewal, expansion of seats / devices, and additional modules are subject to separate confirmation. Failure to renew paid services may result in suspension or limitation of related features.
6.4 KIEAR may adjust service packages or pricing; adjustments generally apply to new purchases or renewals, unless mandatory law or a signed contract provides otherwise.
7.1 Platform Services depend on Internet connectivity, mobile networks, Bluetooth / local device conditions, third-party infrastructure (for example cloud, telecom, WeChat), and correct product configuration. KIEAR does not guarantee uninterrupted or error-free operation in all environments.
7.2 Certain features (for example remote unlock, push notifications, phone alerts) require corresponding device models, SIM / network capability, permissions, and Customer configuration. Absence of such prerequisites does not constitute a service breach.
7.3 Self-powered and battery-powered features are subject to user operation, ambient temperature, and remaining energy. Customers should follow product instructions (for example generating power before scanning / unlocking) to ensure electronic functions are available.
7.4 KIEAR is not liable for service failures or security incidents caused by: Customer network outages; third-party platform failures; unauthorized sharing of accounts; improper installation; mechanical damage; force majeure; or use contrary to manuals or this Agreement.
8.1 All intellectual property rights in KIEAR Products (including industrial designs, patents, trademarks, firmware), Platform Services, documentation, and website content belong to Guangzhou Humanfun Electronic Technology Co., Ltd. or its licensors.
8.2 Subject to full payment of applicable fees and compliance with this Agreement, KIEAR grants the Customer a non-exclusive, non-transferable right to use the Platform Services and related software for its internal business management of KIEAR Products.
8.3 Without prior written consent, the Customer shall not copy, distribute, publicly display, reverse engineer, or create derivative works based on KIEAR software, protocols, or documentation, except as permitted by mandatory law.
9.1 Business data generated by the Customer on the Platform (for example device lists, unlock records, approval workflows) remains under the Customer's control to the extent provided by law and platform features. KIEAR processes such data to provide and improve Services.
9.2 Processing of personal information is governed by the Privacy Policy. The Customer shall ensure End Users are informed of relevant privacy practices where required.
9.3 Each party shall keep confidential the other party's non-public technical, commercial, and operational information obtained in connection with the Services, except for disclosures required by law or necessary for service delivery under confidentiality obligations.
10.1 Hardware warranty period, coverage, and exclusions are subject to the product warranty card / sales contract. Typical exclusions include damage from improper installation, unauthorized repair, misuse, accidents, or force majeure.
10.2 Software defects will be addressed by KIEAR through updates, patches, or workarounds within a commercially reasonable timeframe. Free services or complimentary modules are provided "as is" to the maximum extent permitted by law.
10.3 For after-sales claims, the Customer shall provide product model, serial / device identifiers, purchase proof, and a clear description of the issue to facilitate diagnosis.
11.1 To the maximum extent permitted by applicable law, KIEAR's total aggregate liability arising out of or relating to the Services under this Agreement shall not exceed the fees actually paid by the Customer to KIEAR for the specific Products or Platform Services giving rise to the claim during the twelve (12) months preceding the claim.
11.2 KIEAR shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, business interruption, data loss, or third-party claims, except where liability cannot be excluded by law.
11.3 Nothing in this Agreement excludes liability for personal injury or property damage caused by KIEAR's willful misconduct or gross negligence, or other liability that cannot be limited under mandatory law.
11.4 The Customer shall indemnify and hold KIEAR harmless from claims arising from the Customer's illegal use of Services, unauthorized disclosure of credentials, or infringement of third-party rights by content uploaded by the Customer or End Users.
12.1 Either party may terminate this Agreement according to the sales contract or upon expiry of the service term without renewal.
12.2 KIEAR may suspend or terminate Services if the Customer: (1) seriously breaches this Agreement or the User Agreement; (2) fails to pay fees when due; (3) uses Services for illegal activities; or (4) endangers system security or other customers' normal use.
12.3 Upon termination, the Customer's right to use paid Platform Services ceases. KIEAR may retain or delete data in accordance with law, the Privacy Policy, and backup / audit requirements. The Customer should export necessary data before termination where the platform provides such capability.
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, epidemics, war, strikes, government actions, large-scale network / power failures, or interruptions of critical third-party infrastructure. The affected party shall notify the other party promptly and take reasonable mitigation measures.
Notices under this Agreement may be delivered by website announcement, in-platform message, App / Mini Program notification, email, SMS, or written notice to the contact information on record. Notices are deemed received when sent or published through the above channels, unless mandatory law requires otherwise.
15.1 This Agreement is governed by the laws of the People's Republic of China.
15.2 Disputes shall first be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit before the people's court at the place where Guangzhou Humanfun Electronic Technology Co., Ltd. is located.
16.1 This Agreement takes effect upon publication on the official website / portal, or upon the Customer's acceptance through purchase, activation, or continued use of the Services.
16.2 KIEAR may amend this Agreement from time to time. Material updates will be announced on the website or platform. Continued use after the effective date constitutes acceptance of the updated Agreement. If you do not agree, you should stop using the Services and contact KIEAR regarding account / contract handling.
16.3 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect.
16.4 The right of interpretation of this Agreement belongs to Guangzhou Humanfun Electronic Technology Co., Ltd., subject to mandatory applicable law.
Guangzhou Humanfun Electronic Technology Co., Ltd. (KIEAR)
Address: Room 1812, North Tower, Heping Business Center, No. 880 Guangzhou Avenue South, Haizhu District, Guangzhou
Tel: 020-89662215 / 18102228693
Email: sales@humanfun.com.cn
Website: www.kiear.com